Feedback and Complaints

We value your feedback.

We value your feedback. You can submit a complaint, give a compliment, or offer a suggestion to help us improve our service.

We want you to be confident that you can give feedback about our services, or raise a concern, and know that it will be treated in a timely, fair, and transparent manner.

To find out more about your rights and responsibilities follow the link below to obtain further information.


What happens once we receive your feedback?

Acknowledge – We acknowledge your feedback, complaint, or compliment within two business days.

Investigate – If your feedback is a complaint, we investigate with a view to establishing what course of action is necessary to achieve a suitable outcome.

Respond – We communicate the outcome and reasons for the decisions as well as the actions taken by Aster Home Care.

Follow-Up – Once we have addressed the complaint to your satisfaction, we may follow-up to confirm any ongoing improvements.

How can you provide feedback or make a complaint?

Early feedback enables us to help you before the issue becomes worrying or frustrating.

You can provide feedback or make a complaint by completing the Contact Us Form

Call (07) 5611 5060
Fax (07) 5599 2977
Write To Us Director of Nursing
Aster Home Care,
PO Box 625, Miami LPO 4220

If you do not feel comfortable raising a complaint directly with us or continue to be dissatisfied after raising your complaint, external assistance is available, please refer to the list of contacts provided.