ABOUT US
Aster Home Care is a health care provider that specialise in clinical nursing and home care. Each member of the Aster Home Care family are proud to stand by our strong set of values and ensure they are upheld when treating any patient. With over 25 years in the industry we pride ourselves on exceptional holistic care.
We take the time to learn the narrative of each patient to ensure we know what is needed to then customise our care to fit their story. We understand it is our privilege to be a part of someone’s life. It is crucial we manage that journey with the utmost respect, dignity and attentiveness.
All our relationships are honest, transparent and supportive. Together as one we provide exceptional care as we honour each story.
Aster Home Care:
The best quality of life for the rest of their life.
OUR PURPOSE
Delivering exceptional care through 24/7 clinical and personal nursing.
OUR MISSION
MISSION STATEMENT
We serve the Community. Through our relationship with Government departments, we deliver exceptional nursing service with dignity and respect to enrich the health and happiness of patients through our highly qualified and professional staff supported by operational excellence and best practice.
OUR VISION
To be the premier home care service by creating a positive, supportive and holistic nursing community that thrives on caring for others.
OUR VALUES
WE HONOUR THEIR STORY
We take the time to learn the narrative of each patient. We can then provide what is needed by customising the care to fit their story.
WE DELIVER EXCEPTIONAL CARE
We deliver exceptional care as it is our privilege to be a part of someone’s life. It is crucial we manage that journey with the utmost respect and attentiveness.
WE TAKE A HOLISTIC APPROACH
True care is all encompassing. We treat the whole person, taking into account mental and social factors, rather than just the symptoms of that person.
WE CHAMPION A POSITIVE TRANSPARENT CULTURE
Our relationships are honest and supportive. We all work toward a common goal of providing exceptional care as we honour each story.
- What is Community Nursing?
- Who can receive these services?
- Your Nursing Care Plan
The DVA Community Nursing Program provides veterans, war widows and widowers (entitled persons) with access to a range of quality health care and related services, including home community nursing services.
Community nursing is a great form of care because it aims to enhance your independence and your lifestyle in a safe and familiar environment, thus enabling you to remain in your own home for longer. The Community Nursing Program is delivered by registered nurses, enrolled nurses, and nursing support staff. Kinds of care include clinical nursing care and personal care.
All those who have served including war widows with a gold card and some holders of white cards may also be eligible for funding by the government if they meet the criteria.
If you think you could benefit from Community Nursing services, you can contact your local doctor, or hospital doctor where you are receiving treatment, or the person managing your discharge from hospital.
We will arrange for nursing staff to come to your home to care for you.
If you are a General Practitioner (GP), Nurse Practitioner specialising in a community nursing field, Treating Doctor in Hospital or Hospital Discharge Planner, it is as simple as completing the online referral form to get the process started.
Aster Home Care will work with you, and your family member or care giver if needed, to create a nursing care plan.
This nursing care plan will detail the type of care you receive, such as:
- Nursing care activities. The nurse who does the assessment will identify these activities with you
- Your goals and desired outcomes of care
- Agreed days and approximate times that care will be provided to you
You will be asked to sign a copy of your nursing care plan to show that you agree with it. You will be able to keep a copy for yourself. If you cannot sign it, your family member or carer can sign for you.
Over time your care needs may change. A nurse will review your nursing care plan regularly and update it if needed.
- Rights and Responsibilities
If you are receiving Community Nursing services, both you and your provider have rights and responsibilities.
Your provider must …
- Treat you with dignity and respect
- Let you have a say in the type of care you need
- Make sure your care is safe and right for you
- Give you the help you need
- Make you feel safe and comfortable when nursing staff visit you
- Listen to any problems you have, and help you make a complaint if you need to
- Provide nursing staff who are caring and competent
- Make you feel confident that your provider is competent
You need to …
- Make your home safe for the nursing staff caring for you
- Treat the nursing staff with respect
- Let the nursing staff know about any changes to your health
- Be responsible for your actions and choices
- Give enough information about yourself so the nursing staff know how to care for you
- Cancel any planned visit from the nursing staff well ahead of time
- Let the provider know if you have any problems or concerns
- Let your current provider know if you are changing providers
- Let your provider know if you are discontinuing services by giving the provider a date when you won’t need their services anymore
We want you to be confident that you can give feedback about our services, or raise a concern, and know that it will be treated in a timely, fair, and transparent manner.
To provide feedback or lodge a complaint follow the link below to obtain further details on how to do so.
